At Caretry Beauty, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

Overview

1. Returns Eligibility

Due to the nature of cosmetic products, we only accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • You must notify us within 48 hours of receiving the product.
  • The item must be unused, unopened, and in its original packaging.

We do not accept returns for:

Products purchased during sale or promotions (unless damaged/defective)

Opened or used products

Change of mind

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at support@caretrybeauty.com with:
    • Your order number
    • A clear photo of the product and the issue
    • Reason for the return
  2. Wait for our team to review and approve the return request.
  3. If approved, we’ll provide instructions for return shipping.

Note: Customers are responsible for the return shipping cost unless the product was delivered damaged or incorrectly.

3. Refunds (if applicable)

Once we receive and inspect your returned item, we will:

  • Notify you of the status of your return
  • Process your refund within 5–7 business days

Refunds will be issued to your original payment method. Shipping charges are non-refundable.

4. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@caretrybeauty.com.

5. Cancellations

Orders can be canceled only before they are shipped. Once shipped, the order cannot be canceled.

Need help?

If you have any questions about our Returns & Refund Policy, please contact us:
📧 support@caretrybeauty.com
🌐 https://caretrybeauty.com/